Hassan Ali

Responsibilities & Achievements

• Donor Acquisition: Engaged with the public to raise awareness and secure recurring donations for partner NGOs. Utilized persuasive communication techniques to present complex social, environmental, and humanitarian projects in accessible terms.
• Team Leadership: Supervised and mentored a team of 3-5 fundraisers, providing ongoing coaching and performance feedback. Conducted regular team meetings and training sessions to maintain high standards and motivation.
• Strategic Planning: Collaborated with management to develop effective fundraising strategies and campaign approaches. Analyzed daily performance metrics and adjusted tactics to meet organizational targets.
• Relationship Building: Maintained ongoing relationships with donors and prospects, ensuring continued engagement and satisfaction with NGO partnerships.

Impact & Results

Through my role at talk2move, I directly contributed to increasing the visibility and donor base of several leading non-profit organizations. My leadership and coaching efforts played a vital role in team development and sustained fundraising success.

Key Responsibilities

• Package Sorting & Processing: Accurately sorted and processed hundreds of packages daily according to destination and delivery schedules.
• Quality Control: Inspected packages for damage and ensured proper labeling and documentation.
• Inventory Management: Maintained accurate inventory records and assisted with stock organization.
• Safety Compliance: Adhered to all safety protocols and warehouse procedures to maintain a secure work environment.
• Team Collaboration: Worked effectively with colleagues to meet daily processing targets and deadlines.

Achievements

My attention to detail and proactive approach contributed to improved flow of goods through the facility and reduced operational bottlenecks. These efforts helped maintain high standards of speed, reliability, and safety in the Wilmersdorf DPD warehouse.

Responsibilities & Achievements

• Customer Support Excellence: Delivered high-quality chat-based support for Walmart customers, addressing order inquiries, payment issues, and product concerns while maintaining satisfaction scores above company benchmarks.
• Voice Support Transition: Successfully transitioned to voice-based support for SquareTrade, handling complex warranty claims, technical troubleshooting, and product replacement requests with enhanced communication skills.
• Team Leadership & Coaching: Promoted to SME, supervising and mentoring a team of 5-6 Customer Service Representatives. Provided real-time assistance during challenging customer interactions and conducted ongoing performance coaching.
• Escalation Management: Personally handled escalated cases involving dissatisfied customers, utilizing de-escalation techniques to resolve conflicts and maintain client relationships. Seamlessly coordinated with supervisors for formal escalation procedures.
• Process Optimization: Developed training materials and quick-reference guides to improve team efficiency and reduce average handling times across both chat and voice channels.

Impact & Results

Through my dual role as frontline agent and team leader, I contributed to improved customer satisfaction rates and reduced escalation volumes. My coaching and mentorship efforts resulted in enhanced team performance and reduced agent turnover within my assigned group.

Key Responsibilities

• Data Analysis & Cleansing: Processed and validated large datasets of patient information to ensure accuracy and completeness.
• Clinical Data Management: Collected and organized clinical data from various sources to support pharmaceutical safety initiatives.
• Quality Assurance: Implemented data quality checks and validation procedures to maintain high standards of data integrity.
• Safety Monitoring: Analyzed patient medication profiles to identify potential drug interactions and safety concerns.
• Reporting & Documentation: Created comprehensive reports and maintained detailed documentation of data processes and findings.

Impact

By ensuring every condition was accurately reflected in the system, my work reduced the risk of adverse drug interactions and supported safer, more personalized patient care.

Key Responsibilities & Achievements

• Supplier Relations: Built partnerships with manufacturers in Guangzhou and Yiwu, negotiating minimum order quantities (MOQs) and pricing to secure competitive profits.
• International Logistics: Managed imports ranging from 200 to 3,000 jewelry pieces per shipment, overseeing freight forwarding, customs clearance, and warehousing.
• Distribution Network: Developed a network of 20+ local retail vendors, maintaining consistent monthly order volumes and expanding business reach throughout the city.
• Product Management: Conducted quality inspections and curated seasonal jewelry catalogs based on market trends and vendor feedback.
• Financial Administration: Worked alongside my father to handle tax filings, invoicing, and bookkeeping, gaining firsthand experience in compliance and financial management.
• Data-Driven Planning: Used sales records and vendor feedback to optimize inventory and reduce overstock by 15%.

Skills & Expertise

• International Sourcing & Negotiation
• Supply Chain & Logistics Management
• B2B Sales & Account Development
• Product Curation & Trend Analysis
• Financial Administration & Tax Compliance